TERMS & CONDITIONS

Orders

When you place an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance.

LYFE may refuse, cancel or limit an order if there is an issue with stock, pricing, payment, shipping, suspected fraud, unauthorised resale, bulk purchasing, bot activity, misuse of the site or any other reasonable issue.

If an order is cancelled after payment has been taken, we will refund the amount paid for the cancelled item or order.

Customers must be 18 or over, or have permission from a parent or guardian, to place an order.

Products and availability

LYFE releases clothing and objects in limited batches.

Product availability may change at any time. Adding an item to your bag does not reserve it.

We try to display product information, pricing, colours, sizing and availability accurately, but errors may occur. If we notice an error after you place an order, we may contact you, correct the issue, cancel the order or refund you where appropriate.

Product colours, measurements, materials, packaging and finishes may vary slightly from images due to photography, screen settings, production, sizing and fulfilment differences.

Pricing and payment

Prices are shown in GBP unless stated otherwise.

Shipping costs are calculated at checkout based on the order, delivery address and available shipping options.

Prices, products, offers and shipping costs may change at any time.

Payment must be completed through the payment methods available at checkout. Orders will not be processed until payment has been authorised.

Discounts and promotions

Discount codes, offers and promotions may be changed, paused or withdrawn at any time.

They may have expiry dates, product exclusions, minimum spend rules, usage limits and may not be combined with other offers.

LYFE may cancel, refuse or reverse the misuse or abuse of promotional codes.

Shipping and delivery

LYFE ships orders in the UK and internationally.

Please allow 5–10 working days for your order to be processed and shipped. During busy release periods, dispatch may take longer.

If an item is listed as a pre-order, the dispatch window shown on the product page or pre-order notice applies instead of the standard shipping estimate.

Orders are shipped using tracked services where available. The courier or service may vary depending on the order, destination and fulfilment requirements.

Delivery times vary depending on location, courier service, customs processing and other factors outside our control.

International customers are responsible for any customs duties, import taxes, handling fees or local charges applied in their country.

LYFE is not responsible for delays caused by customs, courier disruption, failed delivery attempts, incorrect address details or circumstances outside our control.

Orders are usually shipped together once all items are ready. In some cases, items may be shipped separately depending on stock, fulfilment or pre-order timing. If an order is split, tracking details will be provided where available.

Customers are responsible for entering the correct delivery address at checkout. If an order is returned because the address was incorrect or incomplete, the customer may need to pay for re-shipping.

Cancellations

To request a cancellation, contact info@lyfe300.com as soon as possible with your order number.

Cancellations are not guaranteed once an order has started processing, been packed or shipped.

Nothing in these Terms affects your statutory rights.

Returns

You can request a return within 14 days of receiving your order.

To request a return, email info@lyfe300.com with your order number and reason for return before sending anything back. Returns must be approved before they are posted.

Items must be returned unworn, unused, unwashed and in their original condition, with tags and packaging where applicable.

Customers are responsible for return shipping costs unless the item is faulty or the wrong item was sent.

If a return is approved, we will refund the item cost and the original shipping cost. Refunds are processed within 5–10 working days after the return has been received, checked and approved.

We do not offer direct exchanges. If you need a different size or item, return the original item for a refund and place a new order if the item is still available.

Items marked final sale cannot be returned unless faulty.

For hygiene and resale reasons, we cannot accept returns on socks, underwear, hygiene-sensitive items, worn items, washed items, used items, customer-damaged items, or opened accessories/objects where resale is not possible, unless faulty.

Faulty or incorrect items must be reported to info@lyfe300.com within 7 days of delivery. Please include your order number and clear photos of the issue.

Customer accounts

Customers may create or access an account through Shopify’s customer account system.

Customer accounts may allow customers to view orders, manage account details and use supported Shopify account features.

If Shop sign-in or Shop Pay is available, it is provided through Shopify’s own services and subject to Shopify’s applicable terms and privacy information.

You are responsible for keeping your account access secure.

Marketing consent

Where the website gives you the option to receive news, releases, offers or marketing messages, you will only be subscribed where you actively opt in.

You can unsubscribe from email marketing at any time using the unsubscribe link in our emails or by contacting info@lyfe300.com.

LYFE WORLD

LYFE WORLD is a public record of where LYFE exists.

When you join LYFE WORLD, you may submit information such as your email address, display name, Instagram handle, selected location, marker colour, phone number where optional, and visibility choices.

Public markers are approximate. They are randomly placed within or around the selected city and do not show a member’s exact location.

Your email address and phone number are never shown publicly.

Depending on your visibility choices, your display name, Instagram handle, city/country, marker colour and member number may appear publicly on the LYFE WORLD map, marker popup, member card or shared/saved card.

You are responsible for the information you submit. You must not submit anything false, abusive, unlawful, misleading, offensive, infringing or harmful.

LYFE may moderate, edit, hide, remove or refuse LYFE WORLD entries, member cards, usernames, display names or submitted content at any time if needed to protect the site, the brand, other users or comply with the law.

Joining LYFE WORLD does not guarantee access to products, discounts, releases, events or membership features unless clearly stated.

User content

If you submit, tag, upload, share or provide content to LYFE, including through LYFE WORLD, social media, email or any website feature, you confirm that you have the right to do so.

You allow LYFE to display, use, repost or reference that content in connection with the website, LYFE WORLD, the archive, marketing, social media, product pages or brand communications, unless you have agreed otherwise with us in writing.

We may remove or refuse user content at any time.

Intellectual property

All content on the website, including the LYFE name, logos, graphics, photography, video, product designs, text, layouts, member card designs, archive material and website design, belongs to LYFE or its licensors unless stated otherwise.

You may not copy, reproduce, sell, modify, distribute or use LYFE content without permission.

You may use website features such as Share or Save for personal use only, where provided.

Website use

You must not misuse the website.

This includes attempting to interfere with the site, scrape content, bypass security, use bots, place fraudulent orders, upload harmful material, access systems without permission or use the website in a way that could damage LYFE or other users.

We may suspend, block or restrict access where misuse is suspected.

Errors and availability

We aim to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free or fully up to date.

We may update, change, suspend or remove parts of the website at any time.

Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

LYFE is not responsible for losses caused by events outside our reasonable control, including courier delays, customs delays, technical issues, payment provider issues, third-party service failures or incorrect information provided by the customer.

Changes to these Terms

We may update these Terms & Conditions from time to time.

The latest version will be available on this page.

Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales, unless consumer law gives you the right to bring a claim somewhere else.

Contact

For any questions about these Terms & Conditions, contact:

info@lyfe300.com